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Coremicro Frequently Asked Questions

Below are answers to some of the most common questions our customers ask. If you need further assistance, feel free to contact us at sales@coremicro.com or call 800-886-2752.


Ordering & Payments

How can I place an order?

The fastest and most secure way to place an order is online at www.coremicro.com.

You can also order by:

What payment methods do you accept?

We accept:

  • Credit Cards: VISA, MasterCard, American Express, Discover
  • Digital Payments: PayPal, Amazon Checkout
  • Purchase Orders: Available for corporate, government, and educational institutions

🚫 We do not accept checks, money orders, or COD payments.

What are your payment terms?

  • Credit Card Payments: Charged only at the time of shipment. Some banks may place a temporary hold on funds when the order is placed.
  • Purchase Orders: Available for corporate, government, and educational institutions with pre-approved net terms.
  • Debit or Check Card Payments: Funds are authorized immediately upon placing the order, which may affect available balances.
  • Wire Transfers: Accepted for large transactions; orders will be processed once payment is received.

📌 For high-value purchases, additional verification may be required.

Will I be charged when I place an order?

Your credit card is only charged when your order ships. However, some banks may place a temporary hold on funds when the order is placed.


Order Verification & Processing

Why was my order placed on hold?

For security reasons, some orders may require additional verification. If verification is needed, we will contact you within one business day via phone or email.

Can I modify my order after placing it?

If your order has not yet entered the shipping process, we may be able to modify it. Please call us immediately at 800-886-2752 for assistance.

How can I check my order status?

Log in to your Coremicro account and check the progress under "My Orders." Statuses include:

  • Pending – Order received and processing
  • On Hold – Pending verification or payment resolution
  • Ready – Order prepared for processing
  • Picked – Items are being packed
  • Invoiced – Order is finalized and ready for shipment
  • Shipped – Order is on its way
  • Backorder – Items are out of stock
  • Canceled – Order has been canceled

Shipping & Delivery

How long does shipping take?

Most in-stock items ship the same day if the order is placed before 12 PM PST. Delivery times vary based on location and shipping method.

Do you offer same-day pickup?

Yes! We offer Will-Call Pickup at our Union City, CA location. Orders must be placed at least 2 hours in advance.

Do you ship internationally?

🚫 No, Coremicro does not process international orders. We only ship within the United States.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your Coremicro account.


Cancellations & Returns

Can I cancel my order?

Orders can be canceled before they enter the shipping process by calling 800-886-2752 or submitting a request through our contact form.

🚛 Large items (TVs, Truck Shipments): Can only be canceled before shipment. If refused upon delivery, return shipping charges will be deducted from the refund, along with a possible restocking fee.

What is your return policy?

We accept returns on most items within 30 days of purchase. Returned items must be unused, in original packaging, and include all accessories.

Non-returnable items:

  • Software and digital licenses
  • Special order items
  • Opened consumables (e.g., tapes, memory cards)

For full return details, see our Return Policy.


Backorders & Stock Availability

What happens if an item is on backorder?

If an item is out of stock, we will notify you within two business days. Your order will remain open unless you request cancellation.


Sales Tax & Tax-Exempt Orders

Do you charge sales tax?

Sales tax is applied to orders shipping to:
📍 California
📍 Pennsylvania
📍 Washington

Can I place a tax-exempt order?

Yes, but tax-exempt orders cannot be placed online. To apply tax exemption, please place your order via phone, email, or fax and provide the required documentation.


Technical Support & Customer Service

Do you offer technical support?

Yes! We provide free premium tech support for all products purchased from Coremicro. Our team is trained in brands like Blackmagic Design, Vizrt, AJA, and BirdDog, Datavideo, Decimator Design.

How can I contact customer service?

📞 Phone: 800-886-2752 (Toll-Free) | 510-687-1234 (Local)
📧 Email: sales@coremicro.com

Our customer service team is available to assist you with any questions or concerns.


📢 Still have questions? Contact us today! www.coremicro.com 🚀

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